Free changes and cancellation up to 24 hours before departure
You can move your booking to another date or time, change the number of guests, or cancel, free of charge, as long as you tell us at least 24 hours before the departure time in your confirmation. Shared cruises are paid at the pier, so there is nothing to refund. If you paid a deposit for a private yacht or a tour, we refund it in full.
Less than 24 hours before departure
- Cancellations made less than 24 hours before departure are not refundable. Any deposit or prepayment is kept.
- If you cannot make it, message us anyway. When seats are available we try to move you to another date.
- Guests who do not arrive, or arrive after the boat has left, are treated as a no-show and are not refunded.
When we or the authorities cancel
If a cruise or tour is cancelled because of weather, sea conditions, instructions from the port or other authorities, or for any reason on our side, you can choose:
- a new date at no extra cost, or
- a full refund of everything you paid.
If we have to change the boat, departure time or programme in a way that does not suit you, you can cancel free of charge and receive a full refund.
How to cancel or change a booking
Send us a WhatsApp message on +971 56 443 7899, reply to your confirmation email, or write to [email protected]. Please include the name on the booking, your booking reference and the cruise date. The time we receive your message counts as the time of cancellation, and we confirm every change or cancellation in writing.
How refunds are paid
- Refunds go back to the card or account you paid with. Cash payments are refunded in cash or by bank transfer.
- We start a refund as soon as the cancellation is confirmed. The time it takes to reach your account depends on your bank or card issuer.
These rules are part of our terms and conditions.